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The Definitive Executive Assistant and Managerial Handbook

The Definitive Executive Assistant and Managerial Handbook

A Professional Guide to Leadership for all PAs, Senior Secretaries, Office Managers and Executive Assistants

Sue France

From £14.16

The Definitive Executive Assistant and Managerial Handbook is a leadership handbook for all PAs and those aspiring to senior roles. It provides best practice advice and the skills needed to succeed to the top.

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About the book

From best-selling author and expert Sue France, The Definitive Executive Assistant & Managerial Handbook is the ultimate guide for anyone who wants to take their career development to the next level. Placing special emphasis on personal leadership development as well as practical skills, you will learn how to manage a small team, climb the career ladder to gain more responsibility, negotiate effectively and confidently manage a project. It will teach you how to recruit and induct staff, make decisions fairly and consistently, build a productive team and environment and get noticed at work. For ambitious Assistants who want to continually improve their skills, The Definitive Executive & Managerial Handbook is an indispensable guide, helping you to maintain your professional image and achieve resounding success.

Table Of Contents

    • Chapter - 00: Introduction;
    • Chapter - 01: The leadership challenge;
    • Chapter - 02: How to motivate yourself and your teams;
    • Chapter - 03: Developing emotional intelligence;
    • Chapter - 04: Leading effective teams to success;
    • Chapter - 05: Performance management;
    • Chapter - 06: Coaching;
    • Chapter - 07: How to communicate with different personality and behavioural styles;
    • Chapter - 08: Managing projects;
    • Chapter - 09: The art and science of effective negotiation;
    • Chapter - 10: Change management: how can you help?


Sue France understands that in a 'post recession' corporate world, an assistant's leadership skills have never been so important to the success of both the businesses that they serve and their careers
Editor, Executive Secretary Magazine

Sue's approach is no-nonsense and straight to the point, so whether you manage people or not, there is plenty of excellent strategic guidance. For those seeing to take on higher levels of corporate responsibility, this is a fantastic grounding.
Nicole Holgate, PA Life

Book Details

  • EAN: 9780749465827
  • Edition: 1
  • Published: 3rd November 2012
  • Paperback
  • Format: 234x155
  • 264 pages

About the Author

Sue France has over 30 years experience as a secretary and Executive Assistant. She is Emeritus UK Chairman for EUMA and was awarded the prestigious award of The Times Crème PA/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries.

Sue France