- Examines the place of mediation within organizational conflict resolution
- Serves as a practical guide to resolving workplace conflict
- Contains a number of case studies to examine and demonstrate practical resolution
The Essential Guide to Workplace Mediation and Conflict Resolution
Rebuilding Working Relationships
The Essential Guide to Workplace Mediation and Conflict Resolution is a practical guide to help implement and succeed in workplace mediation and conflict resolution.
Key features at a glance
EAN: 9780749450199
Edition: 1
Published:
Format: 235x156
208 pages
About the book
The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues, by presenting a range of techniques and case studies.
Applicable to not only one-on-one conflict, but also at team and board room level, this is the book for you whether you are in the front line and have to anticipate, pre-empt or defuse conflicts in support of productive working relationships, are already a mediator or are training to become one.
About the authors
Nora Doherty is one of the UK leading independent consultants in the field of workplace mediation for businesses and organizations. She can be contacted by her website www.workplacemediation.co.uk
Marcelas Guyler is a business trainer, communications and development consultant, workplace mediator, Managing Director of The Human Business Limited and principal consultant of MCRG (the Mediated Cultures and Resolutions Group).
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