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The Essential Guide to Workplace Mediation and Conflict Resolution

The Essential Guide to Workplace Mediation and Conflict Resolution

Rebuilding Working Relationships

Nora Doherty, Marcelas Guyler

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The Essential Guide to Workplace Mediation and Conflict Resolution is a practical guide to help implement and succeed in workplace mediation and conflict resolution.

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About the book

The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues, by presenting a range of techniques and case studies.

Applicable to not only one-on-one conflict, but also at team and board room level, this is the book for you whether you are in the front line and have to anticipate, pre-empt or defuse conflicts in support of productive working relationships, are already a mediator or are training to become one.

Table Of Contents

    • Chapter - 00: Introduction;
  • Section - ONE: Workplace mediation;
    • Chapter - 01: So what exactly is workplace mediation?;
    • Chapter - 02: An example of a breakdown in a workplace relationship: Wendy and Mark;
    • Chapter - 03: Just how does mediation work?;
    • Chapter - 04: Finding your way around conflict resolution: what is special about mediation?;
    • Chapter - 05: How mediation can be used within organizations;
    • Chapter - 06: Workplace mediation for teams;
    • Chapter - 07: Team mediation and group dynamics;
    • Chapter - 08: Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization;
  • Section - TWO: Mediation in action: case studies of real life workplace mediations;
    • Chapter - 09: Case studies of workplace mediation between two employees;
    • Chapter - 10: Case studies of workplace mediation with teams;
    • Chapter - 11: Case studies of workplace mediation for boardroom conflicts;
  • Section - THREE: The philosophy and processes of mediation: in support of conflict managers and organizational development;
    • Chapter - 12: Why do conflicts arise? Some universal, individual and interpersonal models;
    • Chapter - 13: Why and how should managers respond to conflict?;
    • Chapter - 14: The philosophy of mediation and the business of empowerment;
    • Chapter - 15: ‘Beyond mediation’: the culture of mediation and organizational development

Book Details

  • EAN: 9780749450199
  • Edition: 1
  • Published: 3rd April 2008
  • Paperback
  • Format: 235x156
  • 208 pages

About the Author

Nora Doherty is one of the UK leading independent consultants in the field of workplace mediation for businesses and organizations. She can be contacted by her website www.workplacemediation.co.uk

Marcelas Guyler is a business trainer, communications and development consultant, workplace mediator, Managing Director of The Human Business Limited and principal consultant of MCRG (the Mediated Cultures and Resolutions Group).

Nora Doherty

Marcelas Guyler