0 Items: 0

Want to start reading immediately? Get a FREE ebook with your print copy when you select the "bundle" option. T+Cs apply.

Customer-Driven Transformation: Key Lessons From Big Companies

Customer experience is the new battleground for companies. If they do not want to be disrupted, they must transform. As a result, we are seeing companies replace traditional roles and strategies with new initiatives to provide a seamless customer experience.

In this video, Oliver King, co-author of Customer-Driven Transformation, discusses key lessons we can learn from big companies and the benefits they experienced.

Related Content

Article
Change Management, Equity, Diversity & Inclusion
Article
Sustainability, Human Resources, Learning & Development, Human Resource Management
Video
Sustainability, Leadership, Innovation, General Business Interest


Get tailored expertise every week, plus exclusive content and discounts

For information on how we use your data read our  privacy policy