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About the Author

David Mackey

David Mackey spent 19 years with Unisys prior to setting up his own consultancy. As a freelance trainer he has developed and delivered customised training for many large organisations. David's commercial experience was initially developed in the high-pressure environment of computer sales to international 'blue-chip' companies. David started his consultancy, Client & Customer Focus in 1993. The consultancy designs and facilitates programmes of business process and skill for client account management, sales, marketing, management and personal development.

Books by Author

Everything You Ever Needed to Know About Training

A jargon-free, comprehensive guide to designing, delivering & evaluating training with advice on training as a career

Published: July 2007, Paperback,
EAN: 9780749450083

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