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Hotel Operations Management

Strategic and Resilient Practices

Explore the current best practices and strategies in hotel operations, in this textbook for upper-level undergraduate and postgraduate students, with an emphasis on crisis and resiliency management in response to recent significant changes in the industry.

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EAN: 9781398622463

Edition: 1

Published: 03 Feb 2026

Format: 240 x 170

376 pages

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About the book

This textbook will help students understand the contemporary challenges facing hotel and lodging operations and develop the resiliency and skillsets needed to apprach working in a dynamic global industry.

Hotel Operations Management provides a comprehensive foundation in the principles and practices shaping today's hotel and hospitality sector. Designed for undergraduate and postgraduate hospitality and tourism management students, this textbook bridges academic learning with the realities of managing hotels in a fast-changing world.

Reflecting the recent transformations in global hospitality, it examines how digital innovation, sustainability and evolving guest expectations have redefined operational excellence. Students will gain insight into how hotels implement health and safety protocols, integrate AI and big data for enhanced guest experience and adopt eco-practices to drive long-term sustainability.

This textbook includes:
- Frameworks for crisis response, digital transformation and sustainable operations
- Real-world examples from Hilton Hotels, Taj Hotels and the American Hotel & Lodging Association (AHLA), illustrating contemporary hotel management challenges
- Hypothetical examples based on industry insights to apply theory into practice
- Reflective questions to reinforce critical thinking and practical application
- Additional online resources of lecturer slides, an instructor's manual and student exercises

Whether preparing for a career in hospitality or advancing your expertise in hotel operations, Hotel Operations Management equips students with the knowledge, confidence and critical insight to lead in today's competitive hospitality landscape.

About the authors

Yue Teng Vaughan is Assistant Professor of Hospitality Management at Kansas State University, USA, where she teaches hotel operations, revenue management and financial management in the hospitality industry. Previously, she worked in guest-facing and managerial professional roles at Hilton hotels. With her industry experience in leading international hotel chains, Dr Vaughan has a practical understanding of the complex dynamics that drive the success of hotel management.

Yue Teng Vaughan

- Chapter - 01: Introduction – the new hospitality landscape;
- Chapter - 02: Adaptive strategies;
- Chapter - 03: Crisis management and resilience;
- Chapter - 04: Digital transformation in hospitality;
- Chapter - 05: The evolution of guest experiences;
- Chapter - 06: Sustainability and innovation in hotel operations;
- Chapter - 07: Contemporary and future-focused human resources strategies;
- Chapter - 08: Marketing and brand management in the new era;
- Chapter - 09: Financial management and accounting – navigating crisis, embracing change;
- Chapter - 10: Legal and ethical issues in hotel operations;
- Chapter - 11: Future of hotel operations;

Reviews

Agnes L. DeFranco, Ph.D., Professor, Conrad N. Hilton College of Global Hospitality Leadership, University of Houston

Hotel Operations Management presents a timely and insightful contribution to the lodging industry. The text thoughtfully integrates post-pandemic innovations such as digital transformation, artificial intelligence, and data-driven operations. It also emphasizes resilience and crisis management, offering practical strategies to prepare students for the dynamic hospitality landscape. Moreover, the book brings sustainability and ESG to the forefront, encouraging hotel professionals to balance profitability with corporate responsibility. With its accessible writing style, this work effectively bridges academic theory and industry practice and is an exemplary resource for both educators and practitioners.

Willie (Chen-wei Tao), Ph.D., Associate Professor, School of Hospitality and Tourism Management, Oklahoma State University

This work checks in with insight and checks out with impact. A great resource for anyone passionate about hotel management.

Pei Liu, Ph.D., Associate Professor, Hospitality Management, University of Missouri

This book makes a valuable contribution to hospitality scholarship by integrating research-based insights with real-world examples that bring key concepts to life. Its thoughtful synthesis of theory and practice provides educators and practitioners with a timely and practical guide for advancing innovation and leadership in the hospitality industry.

Han Wen, Ph.D., Associate Professor, Assistant Chair - Department of Hospitality, Event, & Tourism Management, University of North Texas

This textbook is incredibly relevant to today's hospitality industry: timely, insightful, and filled with thoughtful connections to what's really happening in the field. I especially love the industry spotlights, where real-world examples bring the concepts to life and make learning feel authentic and engaging. The 'managerial actions' sections are an excellent addition, offering practical, actionable strategies students can apply right away.

What I appreciate most is that this book goes beyond the traditional, function-based view of hotel operations. It encourages new ways of thinking, opens minds to broader perspectives, and helps students see the industry with fresh eyes. This is a book that not only informs but also inspires, and I can easily see it becoming a favorite among both students and instructors.

Yoon Koh, Ph.D., Professor, Conrad N. Hilton College of Global Hospitality Leadership University of Houston

This forward-thinking textbook offers practical insights into the evolving landscape of hotel operations, from crisis management to digital transformation and AI-driven service. It provides a timely roadmap for building resilience and innovation across the hospitality industry.

Seoki Lee, Ph.D., Professor, Hospitality Management, Pennsylvania State University

Hotel Operations Management is an engaging and insightful textbook that seamlessly integrates strategic and resilient practices essential for today's hospitality leaders. With its real-world examples and perspectives from industry innovators, it bridges theory and practice effectively. The inclusion of quizzes and discussion questions with suggested answers makes it an invaluable resource for both instructors and students seeking applied learning and classroom engagement.

Wei Wei, Ph.D., Associate Professor, Rosen College of Hospitality Management, University of Central Florida

What I appreciate most is how the book moves beyond buzzwords and instead illuminates how digital transformation can genuinely strengthen innovation, leadership, and culture. It invites readers to think deeply and act intentionally.

Po-Ju Chen, Ph.D., Professor, Fulbright Scholar, Department of Hospitality, Hotel Management and Tourism, Texas A&M

Hotel Operation Management sets a new benchmark for hospitality management education. Beyond its depth and breadth, the book is distinguished by its engaging structure: every chapter integrates real-world examples, industry spotlights, exercises, and discussion questions. These features transform abstract concepts into practical learning experiences, ensuring readers can connect theory with application in meaningful ways.
Dr. Teng Vaughan has crafted a resource that is not only academically rigorous but also highly interactive, encouraging critical thinking and active engagement. By blending strategic insights with resilient practices, this textbook equips students, educators, and professionals with the tools to navigate the complexities of hotel operations in a dynamic global environment.
This is more than a textbook: it is a learning journey designed to prepare the next generation of hospitality leaders with confidence, adaptability, and vision.

Hotel Operations Management presents a timely and insightful contribution to the lodging industry. The text thoughtfully integrates post-pandemic innovations such as digital transformation, artificial intelligence, and data-driven operations. It also emphasizes resilience and crisis management, offering practical strategies to prepare students for the dynamic hospitality landscape. Moreover, the book brings sustainability and ESG to the forefront, encouraging hotel professionals to balance profitability with corporate responsibility. With its accessible writing style, this work effectively bridges academic theory and industry practice and is an exemplary resource for both educators and practitioners.
Agnes L. DeFranco, Ph.D., Professor, Conrad N. Hilton College of Global Hospitality Leadership, University of Houston

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