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Introduction to Hospitality and Tourism Management

A Contemporary Approach

Learn the essentials of hospitality and tourism operations, and develop the practical and interpersonal skills needed for working in the industry, with this undergraduate textbook.

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EAN: 9781398622258

Edition: 1

Published: 03 Dec 2025

Format: 240 x 170

440 pages

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About the book

Combining critical theory with real-world insights, this introductory-level textbook provides a modern, inclusive approach to the hospitality and tourism industry.

As the industry rapidly evolves with significant shifts in demographics, technology and global interconnectedness, Introduction to Hospitality and Tourism prepares undergraduate Tourism and Hospitality students to navigate these changes in their future careers by providing a solid foundation in core principles while highlighting the importance of embracing innovation.

This textbook offers a practical overview of the key facets of the hospitality, tourism and events industry, with:
- Food and beverage, lodging, tourism, events, entertainment and recreation, wellness and health, and managed services
- Service excellence, marketing, human resources, finance, risk management, operations, and infrastructure
- Real-world examples and insights spanning global brands and niche sectors-from Walt Disney World, Marriott, and Compass Group to NetJets, Cleveland Clinic, and Red Rocks Amphitheatre

Introduction to Hospitality and Tourism includes in-text learning features such as scenario-based exercises and reflective questions to help students apply hospitality and tourism industry theory to practice. Online resources include PowerPoint lecturer slides, blog posts and videos featuring practitioners, and additional exercises and reflective questions.

About the authors

Annemarie M. Turpin is a Clinical Assistant Professor and Director of the Hospitality Management Advisory Board at The Ohio State University, USA. With over three decades of industry experience, she has held leadership roles with Marriott and Starwood Hotels & Resorts, including in general management, hotel operations, training and development. She has been recognized as General Manager of the Year by the Ohio Hotel and Lodging Association and Fairfield Inn by Marriott.

Annemarie Turpin

- Chapter - 01: Foundations of hospitality and tourism;
- Chapter - 02: The core of hospitality – human interaction, connectivity, and service;
- Chapter - 03: Cultural diversity and intersectionality in hospitality and tourism;
- Chapter - 04: Core business functions – service, sales, and people;
- Chapter - 05: Core business functions – finance, risk, and infrastructure;
- Chapter - 06: Career exploration in hospitality and tourism;
- Chapter - 07: Managed services in hospitality;
- Chapter - 08: Events;
- Chapter - 09: The tourism industry;
- Chapter - 10: Lodging;
- Chapter - 11: The food and beverage industry;
- Chapter - 12: Entertainment and recreation;
- Chapter - 13: Intersection of the wellness and health industry with healthcare;
- Chapter - 14: Resilience in hospitality and tourism;

Reviews

Dr. Sini Bask, Senior Lecturer in Professional Teacher Education, Haaga-Helia UAS, Finland

A truly enriching read-this comprehensive account of hospitality management offers not only pedagogical precision but also a profound and timely exploration of the industry as a fundamental human necessity. It beautifully captures the essence of global interaction and the human quest to embrace diversity.
Structured, clear, and deeply caring, the narrative engages all the senses, presenting hospitality management as both a professional discipline and a deeply human, enduring adventure. This work is bound to become an international classic for future generations of hospitality management students-a sustainable, touching journey that will be remembered.

Carl A. Boger Jr., Clinton L. Rappole Distinguished Chair, Conrad N. Hilton College of Global Hospitality Leadership at the University of Houston, USA

This dynamic introduction textbook offers an excellent foundation for students entering the hospitality and tourism field. Covering a broad range of essential topics from the foundation of hospitality, different sectors, cultural diversity and core business functions, wellness, managed services, and career exploration. More importantly, the textbook provides a comprehensive, contemporary approach. Its flexible structure allows instructors to tailor content to their course needs, while its clear, engaging writing makes complex ideas accessible. A valuable resource for both learners and educators in the discipline.

Vanja Bogicevic, Clinical Associate Professor, New York University, USA

Introduction to Hospitality and Tourism Management stands out for its leadership and recruitment-focused perspective. It moves beyond traditional industry overviews to provide students with a clear map of diverse career pathways, essential market trends, and concrete advancement opportunities.
I particularly commend the author's thoughtful inclusion of cultural competence, recognizing the global nature of tourism from both customer and employee standpoints. The text successfully highlights the exciting overlap with related sectors like managed services, healthcare, and real estate, demonstrating the true breadth of professional possibilities. This is essential reading for any aspiring student ready to explore the dynamic future of the hospitality and tourism industry.

Professor Faizan Ali, Established Professor of Marketing, J.E. Cairnes School of Business and Economics, University of Galway, Ireland

Introduction to Hospitality and Tourism Management offers a refreshing and well-balanced integration of theory, management practice, and service excellence. Particularly commendable is how the book contextualizes core hospitality and tourism management concepts through vivid, up-to-date industry examples and global case insights. The accessible writing style and reflective activities make it especially effective for engaging today's students, while its academic rigor ensures strong alignment with course learning outcomes. This is a book that truly bridges the classroom and the industry.

Jad-Évangelo Nasser, Associate Faculty Instructor, Communications, Post University, USA

Turpin's Introduction to Hospitality and Tourism Management is an insightful and timely exploration of the industry through a human-centered and culturally conscious lens. Her focus on cultural diversity, global interconnectedness, and intersectionality offers readers a deeper understanding of how hospitality extends beyond service; it's about fostering meaningful human connection across borders. A must-read for anyone passionate about inclusive and globally aware leadership in the hospitality field and organizational development as well.

Wlla E. Obeidat, Assistant Professor, Mutah University, Jordan

Introduction to Hospitality and Tourism Management is a comprehensive and forward-thinking guide that equips future hospitality leaders with both practical expertise and cultural intelligence. By emphasizing the human dimension of service and the significance of cultural awareness, Turpin offers readers a deeper understanding of what drives excellence in hospitality. The book skillfully integrates sector insights, career pathways, and the critical importance of resilience amid emerging global trends-making it an essential resource for students, educators, and professionals alike.

Dr. Stephanie Liu, Associate Professor and Chair of Hospitality Management Undergraduate and Graduate Studies, The Ohio State University, USA

Turpin skillfully integrates her extensive industry experience with her passion for education in Introduction to Hospitality and Tourism Management. The book captures the dynamic and culturally rich nature of the hospitality and tourism industry, offering practical and globally relevant insights that prepare students to lead with understanding and empathy. It's an engaging and valuable resource for the next generation of hospitality and tourism professionals.

Professor Felix Quayson, Assistant Professor, Texas State University, USA

Introduction to Hospitality and Tourism Management is a transformative generational wealth of investment in learning, understanding, and the awareness of the hospitality and tourism industry powered by Turpin. This tome ties the connectivity and intersectionality of foundations and global significance by interconnecting the human intelligence, excellence, technology, and service at the core of the hospitality industry. This volume will equip anyone with the transformative skills to empower people and communities on risk, compliance, procurement, revenue, reputation, safety, operations, crafting, management, strategy, career pathways, transferrable skills, and cross-sector opportunities. This is the ultimate workforce development guide for the hospitality and tourism industry.

Dr. Tingting Zhang, Associate Professor, School of Hospitality and Sport Management, Muma College of Business, University of South Florida, USA

Introduction to Hospitality and Tourism Management provides a comprehensive and engaging overview of the dynamic hospitality and tourism industry. The textbook effectively bridges theory and practice, offering real-world examples that prepare students for leadership roles in a global service environment. It is an essential resource for anyone seeking to understand the foundations and future directions of the hospitality and tourism field.

Amanda Cecil, Professor, Indiana University-Indianapolis, USA

Introduction to Hospitality and Tourism: A Contemporary Approach by Annemarie Turpin is a forward-thinking, comprehensive resource for current and future professionals in this dynamic field. In provides detailed insights into the latest trends and clear descriptions of the different career sectors. What sets this book apart is its thoughtful inclusion of cultural and societal issues, offering a well-rounded perspective on the complexities and opportunities in hospitality and tourism management.

Gretchen Friend, Professor, School of Hospitality Management and Culinary Arts, Columbus State Community College, USA

Turpin's experience and connection with her students inspired her to author this forward-thinking textbook. This comprehensive work expands students' understanding of tourism and combines it with hospitality's economics to highlight exciting career opportunities. Details include historical importance, current issues, and trends for the future. The textbook is designed to engage the reader while encouraging further study and is a great introduction to hospitality and tourism in our current times.

Maïté Berrier Cybal, Head of user experience, Sodexo

This book offers a refreshing and inclusive vision of hospitality, one that truly reflects the evolution of our industry.

Claudia DelFavero, Director of Catering Operations and 2019 The Ohio State University alumni, Hospitality Management Program

One piece I really appreciate about Introduction to Hospitality and Tourism Management is the 'Think Like a Manager' sections. These sections connect classroom learning with real-world leadership- like procurement efficiency, food waste reduction, and cost control - which I deal with every day in my current role. Guest experience will always be the heart of hospitality, but understanding the business side is just as important. This book helps build the confidence and mindset every future new manager needs to be successful.

Melissa Johnson, VP and Operating Partner, Cameron Mitchell Premier Events and CMR Community Relations

This book is a timely and insightful contribution to hospitality and tourism education. Turpin skillfully weaves contemporary industry perspectives with an essential inclusive and forward-thinking approach that challenges and empowers readers to lead with empathy, awareness, and authenticity. Her passion for teaching and her deep respect for what educators and students learn from one another give this work both heart and scholarly depth. She inspires readers to see hospitality not just as a profession, but as a practice of understanding and connection.

A truly enriching read-this comprehensive account of hospitality management offers not only pedagogical precision but also a profound and timely exploration of the industry as a fundamental human necessity. It beautifully captures the essence of global interaction and the human quest to embrace diversity.
Structured, clear, and deeply caring, the narrative engages all the senses, presenting hospitality management as both a professional discipline and a deeply human, enduring adventure. This work is bound to become an international classic for future generations of hospitality management students-a sustainable, touching journey that will be remembered.
Dr. Sini Bask, Senior Lecturer in Professional Teacher Education, Haaga-Helia UAS, Finland

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