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The Employee Influencer
The Organizational Power of Brand Ambassadors
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About the book
The Employee Influencer introduces a new model for organizations: one where employees act as trusted brand ambassadors, shaping perception, building relationships, and driving measurable business impact.
Often referred to as employee advocacy, this evolving discipline has become more strategic. Employee influence now sits at the intersection of marketing, communications, human resources, and leadership - yet in many organizations, it remains fragmented, underfunded, and misunderstood. This book provides a clear, practical framework for turning employee influence into a coordinated, scalable system and lasting competitive advantage
You'll learn how to:
- Activate employees as credible voices across social and digital channels
- Build trust internally to enable authentic external influence
- Overcome risk, resistance, and leadership hesitation
- Measure impact beyond reach-linking influence to revenue, talent, and reputation
- Prepare your workforce for the growing role of AI in content and communication
Drawing on research and real-world examples, The Employee Influencer shows how leading organizations are transforming employees into a powerful, distributed network of influence.
Themes include: employee advocacy, employee influence, brand ambassadors, social media strategy, employer branding, workforce communications, trust building, reputation management, employee engagement, leadership communication, AI in communications, organizational culture
About the authors
Sarah Goodall is Founder and CEO of Tribal Impact, a Forbes Business Council member and Entrepreneur in Residence at Portsmouth University. She is a former corporate marketing leader at SAP, IBM and Hitachi. Sarah is based in Portsmouth, UK.
Susan Emerick is Founder and Principal of Brands Rising LLC, a globally recognized business and marketing innovator. She advises Fortune 500 clients on employee advocacy programs. Susan is based in Detroit, USA.
Both remain active consultants with clients including IBM, SAP, Salesforce, ServiceNow and Pfizer.
Table of contents
- Chapter - 01: The rise of the employee influencer in the age of AI;
- Chapter - 02: Building the employee influencer - How culture and trust create influence;
- Chapter - 03: Investing in the employee influencer - From advocacy programs to strategic capability;
- Chapter - 04: The fear factor - managing risk and resistance to employee influence;
- Chapter - 05: Extending influence externally;
- Chapter - 06: Breaking the silos – Connecting employee influence initiatives across the business;
- Chapter - 07: Leading from the front - Why executive influence matters;
- Chapter - 08: Leading from the front - Real stories of influence and impact;
- Chapter - 09: Engendering trust across the organization;
- Chapter - 10: Inside the organization - Real stories of influence and impact;
- Chapter - 11: The extended external ecosystem - Activating partners, customers and champions;
- Chapter - 12: Trust across the ecosystem - Real stories of influence and impact;
- Chapter - 13: Lead the shift - From awareness to activation;
- Chapter - 14: Enable employees - Building internal foundational capability and confidence;
- Chapter - 15: Measure what matters - Proving employee influence drives growth;
- Chapter - 16: Sustain the movement – Embedding influence into organization-wide systems;
- Chapter - 17: The future - How employee influence and AI will redefine growth
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