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The Employee Influencer

The Organizational Power of Brand Ambassadors

Discover how to transform employee voices into strategic advantage, building authentic trust and measurable growth in an era where misinformation has made institutional credibility obsolete.
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EAN: 9781398629790
Edition: 1
Published:
Format: 234 x 156
272 pages

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About the book

The Employee Influencer introduces a new model for organizations: one where employees act as trusted brand ambassadors, shaping perception, building relationships, and driving measurable business impact.

Often referred to as employee advocacy, this evolving discipline has become more strategic. Employee influence now sits at the intersection of marketing, communications, human resources, and leadership - yet in many organizations, it remains fragmented, underfunded, and misunderstood. This book provides a clear, practical framework for turning employee influence into a coordinated, scalable system and lasting competitive advantage

You'll learn how to:
- Activate employees as credible voices across social and digital channels
- Build trust internally to enable authentic external influence
- Overcome risk, resistance, and leadership hesitation
- Measure impact beyond reach-linking influence to revenue, talent, and reputation
- Prepare your workforce for the growing role of AI in content and communication

Drawing on research and real-world examples, The Employee Influencer shows how leading organizations are transforming employees into a powerful, distributed network of influence.

Themes include: employee advocacy, employee influence, brand ambassadors, social media strategy, employer branding, workforce communications, trust building, reputation management, employee engagement, leadership communication, AI in communications, organizational culture

About the authors

Sarah Goodall is Founder and CEO of Tribal Impact, a Forbes Business Council member and Entrepreneur in Residence at Portsmouth University. She is a former corporate marketing leader at SAP, IBM and Hitachi. Sarah is based in Portsmouth, UK.

Susan Emerick is Founder and Principal of Brands Rising LLC, a globally recognized business and marketing innovator. She advises Fortune 500 clients on employee advocacy programs. Susan is based in Detroit, USA.

Both remain active consultants with clients including IBM, SAP, Salesforce, ServiceNow and Pfizer.

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