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The Employee Influencer
The Organizational Power of Brand Ambassadors
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About the book
Deliver credible influence and measurable results in an era of collapsing trust and AI-driven misinformation.
Senior leaders face a fundamental shift in how influence is earned and sustained. Trust in institutions and corporate communications is declining, AI-generated content is undermining authenticity and traditional channels no longer deliver consistent impact. In this environment, employee advocacy has emerged as a proven strategic response, turning trusted internal voices into a source of competitive advantage.
Written for C-suite executives, corporate affairs leaders and senior marketing and communications professionals, this book provides tools for activating employee influence at scale with governance, rigor and commercial discipline. Drawing on neuroscience research, insights from the Edelman Trust Barometer and expert interviews with leaders from IBM and SAP, it demonstrates why "people like me" consistently outperform institutional messaging and how informed leadership can operationalize this insight.
Built around a clear three-part strategic model covering foundation, ecosystem and execution, the book connects employee advocacy directly to ROI, risk management and long-term performance. It moves beyond culture-led narratives to offer a data-led framework for decision making, accountability and sustained results.
You will learn how to:
- Establish governance and executive alignment for employee advocacy
- Apply strategic models to activate influence across complex organizations
- Measure results using data-led KPIs and executive dashboards
- Mitigate risk while scaling authentic employee participation
- Deliver trust, credibility and measurable business outcomes
This is an essential guide for senior leaders seeking to lead with confidence, make informed decisions and deliver influence that stands up to board-level scrutiny.
Themes include: employee advocacy, institutional trust, leadership communication, corporate governance, data-led decision making, influence strategy
About the authors
Sarah Goodall is Founder and CEO of Tribal Impact, a Forbes Business Council member and Entrepreneur in Residence at Portsmouth University. She is a former corporate marketing leader at SAP, IBM and Hitachi. Sarah is based in Portsmouth, UK.
Susan Emerick is Founder and Principal of Brands Rising LLC, a globally recognized business and marketing innovator. She advises Fortune 500 clients on employee advocacy programs. Susan is based in Detroit, USA.
Both remain active consultants with clients including IBM, SAP, Salesforce, ServiceNow and Pfizer.
Table of contents
- Section - ONE: The Power of Employee Influence on Trust and Business Growth;
- Chapter - 01: The Rise of Employee Influence in the era of Artificial Intelligence (AI);
- Chapter - 02: The Fear Factor: Risk, Resistance, and the Roadblocks to Employee Influence;
- Chapter - 03: The Business Case for Employee Influence;
- Chapter - 04: Building Influence from the Inside Out;
- Chapter - 05: Extending Influence Externally;
- Chapter - 06: Breaking the Silos – Connecting Employee Influence Initiatives Across the Business;
- Section - TWO: Ecosystem Dynamics of Social Networks;
- Chapter - 07: Leading from the Front - Why Executive Influence Matters;
- Chapter - 08: Leading with Trust: Real Stories of Influence and Impact;
- Chapter - 09: Engendering Trust Across the Organization;
- Chapter - 10: Leading with Trust: Real Stories of Influence and Impact;
- Chapter - 11: The Extended Ecosystem: Activating Partners, Customers and Champions;
- Chapter - 12: Leading with Trust: Real Stories of Influence and Impact;
- Section - THREE: A Strategic Playbook for Enabling Employee Influence the;
- Chapter - 13: Lead the Shift: From Awareness to Activation;
- Chapter - 14: Enable Employees: Building Capability and Confidence at Scale;
- Chapter - 15: Measure What Matters: Proving Employee Influence Drives Growth;
- Chapter - 16: Sustain the Movement: Embedding Influence into the Organization;
- Chapter - 17: Looking forward: How Employee Influence and AI will continue to redefine growth;
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