- Explains how to implement the best practice contained in ISO 22301:2019 and deliver an effective business continuity capability
- Explores key lessons for business continuity and resilience professionals from the COVID-19 pandemic
- Features case studies of significant organizational crises and disruptions and explores the lessons learned, including Home Depot, Nissan and KFC
- Contains templates and checklists covering planning, response, reporting and assurance, including a Business Impact Analysis
- Tackles key issues including getting the Board engaged, obtaining real investment for resilience building and good practice in crisis response
Business Continuity Management
A Practical Guide to Organizational Resilience and ISO 22301
Deliver a best practice business continuity and resilience framework guided by ISO 22301:2019 with case studies, templates and practical solutions for any organization.
Key features at a glance
EAN: 9781789668131
Edition: 1
Published:
Format: 234x156
344 pages
About the book
Implement practical solutions in business continuity management and organizational resilience guided by international best practice from ISO 22301:2019.
Business continuity management and resilience are critical to maintaining a healthy business, but many organizations either do nothing (leaving themselves exposed to disruption), take short cuts (leaving major gaps) or fail to properly engage senior stakeholders. This book is a straightforward guide to delivering an effective business continuity capability, including practical solutions built from the author's personal experience managing hundreds of projects in a variety of business settings.
Business Continuity Management compares incident management, crisis response and business continuity and how to explain their importance to senior decision makers to ensure appropriate investment. Readers will benefit from case studies of organizational crises and disruptions, including Home Depot, Nissan, RBS, Facebook, Equifax and KFC, and an exploration of lessons learned from the COVID-19 pandemic. With key performance indicators, templates and checklists covering planning, response, reporting and assurance, this book is the essential reference for business continuity and resilience which can be tailored to any organization.
About the authors
James Crask is Global Lead for Resilience Advisory Services at Marsh, based in UK, working with clients to deliver resilience and business continuity solutions. He also chairs the International Standards Committee (ISO) responsible for all global Business Continuity and Organisational Resilience ISO Standards, including ISO 22301:2019. He previously worked for PwC where he was responsible for building the UK firm's business resilience advisory services and has held roles for the Nuclear Decommissioning Authority in the UK and for the British Broadcasting Corporation (BBC).
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