We use cookies to improve your experience. By using our site you are accepting our cookie policy. 
Read our privacy policy to learn more.

Innovation and Best Practice
for Business Success

Established 1967

Complete Training Evaluation

Complete Training Evaluation

The Comprehensive Guide to Measuring Return on Investment

Richard Griffin


Complete Training Evaluation provides practitioner-friendly but academically robust guidance on how to evaluate all forms of learning and development.

Buy product Buy now

About the book

While substantial advances have been made in the L&D profession over the last decade, evaluation remains by far the weakest part of the L&D cycle. Most organisations wish to evaluate the impact of their investment in training but few do it well, and the lack of effective methods is one of the key barriers.

Complete Training Evaluation addresses these issues by providing practitioner friendly but academically robust information and guidance on how to evaluate all forms of learning and development. It draws on the author's own multidisciplinary research along with his practical experience of working with private and public sector organisations carrying out evaluation. The book provides practitioners with accessible 'how-to' knowledge and tools to undertake evaluations of both formal and informal learning.

Full of case studies and practical examples of application of methods and insights, Complete Training Evaluation equips practitioners with a range of approaches that can be used depending on the training programme, capacity and capability. An online supporting resource includes a bank of evaluation questions grouped around particular aspects of training.

Table Of Contents

  • Section - ONE: The state of training evaluation;
    • Chapter - 01: Introduction;
    • Chapter - 02: The power of training evaluation;
    • Chapter - 03: The workplace, learning and performance;
    • Chapter - 04: Where are we now?;
  • Section - TWO: Getting ready;
    • Chapter - 05: Barriers to evaluation and how to overcome them;
    • Chapter - 06: Planning an evaluation;
    • Chapter - 07: Surveys, peer review evaluation, observation and other ways to evaluate;
    • Chapter - 08: Stakeholder evaluation;
  • Section - THREE: Evaluation;
    • Chapter - 09: Meaningful reaction measures: Moving beyond happy sheets;
    • Chapter - 10: Rating scales: Measuring the effectiveness of training;
    • Chapter - 11: ‘Can do, will do’ – the importance of self-efficacy;
    • Chapter - 12: Training transfer and retention: Making training stick;
    • Chapter - 13: ‘What difference did the training make to you?’;
    • Chapter - 14: Evaluating e-learning;
    • Chapter - 15: Evaluating learning outcomes;
    • Chapter - 16: Evaluating informal learning;
    • Chapter - 17: Costs;
  • Section - FOUR: Bringing it together;
    • Chapter - 18: Presenting evaluation results;
    • Chapter - 19: Complete evaluation checklist;
    • Chapter - 20: Bringing it all together;
    • Chapter - 21: Boosting performance through complete evaluation


I regard it as both a pleasure and a privilege to applaud this innovative and insightful text which will provide essential reading and practical guidance for all who are involved in the field of training, education and impact evaluation of the same. This inspiring text provides a range of pragmatic recommendations, solutions and guidance that have been informed by personal testimony, experience and evidence-based practice acquired by the author who is regarded as an expert in his field.
Emeritus Professor David Sines, Buckinghamshire New University

Griffin's approach in Complete Training Evaluation is spot on. This book provides clear direction for training professionals who wish to create and implement a credible training evaluation plan to demonstrate the organizational value of their efforts.
James D. Kirkpatrick, Co-author, Training on Trial

Richard Griffin is a real expert on the ROI of L&D. He combines an academically rigorous approach to research with a real-world knowledge and understanding of the challenges facing L&D professionals in measuring the return on investment in their activities, and, as a result, produces work that really drives the issue of ROI forward.
Elizabeth Eyre, Senior Editor at Mind Tools


Your login details

Would you like to opt in for our eNewsletters? Please indicate your preference below

Book Details

  • EAN: 9780749471002
  • Edition: 1
  • Published: 3rd August 2014
  • Paperback
  • Dimensions: 234x156
  • 296 pages

About the Author

Richard Griffin is Director of Institute of Vocational Learning and Workforce Research in Health and Social Care, where he undertakes research, audit and evaluation of a range of workforce interventions, including the development of new roles and the impact of training on productivity. His recent projects in this role include evaluations of a leadership training programme and a retail staff training programme. Richard is a regular contributor to The Training Journal's magazine and holds a blog on their website. He is also a regular conference speaker and runs workshops on the subject of training evaluation.

Richard Griffin

Related blog posts