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Innovation and Best Practice
for Business Success

Established 1967

Enterprise Change Management

Enterprise Change Management

How to Prepare Your Organization for Continuous Change

David Miller, Audra Proctor


Bridge the gap between the changes an organization would like to make and its ability to do so with this evidence-based roadmap to building change capabilities within organizations.

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About the book

One of the biggest challenges facing organizations today is the ability to deliver the necessary change to sustain competitive advantage and adapt to economic and market environments. However, the gap between what organizations would like to deliver and their capabilities to do so is getting increasingly wide. Enterprise Change Management provides a practical roadmap for bridging this gap to help organizations build the sustainable capabilities to implement a portfolio of changes.

Based on research on change performance from over 300 organizations and 400,000 data points over a 21-year period, Enterprise Change Management will help diagnose the root causes of the organizational change gap, manage demand for change and create the context for successful continuous change in the organization. This book introduces five core capabilities - adaptive leadership; executing single changes effectively; managing the demand for change; hiring resilient people and creating the context for successful change. Frameworks, processes and tools help readers assess change capabilities and then create a strategy to close the change gap and improve performance in their organization.

Table Of Contents

  • Section - 01: Context and framework;
    • Chapter - 01: Compelling case for building change capabilities;
    • Chapter - 02: Change capability building;
  • Section - 02: The five capabilities;
    • Chapter - 03: Creating the context for successful change;
    • Chapter - 04: Managing the demand for change;
    • Chapter - 05: Executing single changes;
    • Chapter - 06: Adaptive leadership;
    • Chapter - 07: Developing resilient people;
  • Section - 03: How organizations learn to change;
    • Chapter - 08: Cultures that leverage capabilities;
    • Chapter - 09: Learning and embedding capabilities effectively;
    • Chapter - 10: Implications for key players


This book is a great guide for organisations wanting to create enterprise-wide change management capabilities. I have really enjoyed the book both from a professional and practical perspective but also as a well written academic account
Chris Howarth, Global Head Talent & Organisation Performance, Novartis

Rich in experience-based insights, practical frameworks and tools, the book will equip change leaders to build their organizations' resilience and internal capabilities to sustain change in an increasingly dynamic environment.
Dr Linda Holbeche, author, researcher and consultant, visiting professor at Cass Business School and adjunct professor at Imperial College, London

David and Audra capture the essence of effective change implementation, from its messy, emotional, subjective focuses to creating contexts and processes to drive successful change implementation.
Rob Lourey, Group General Manager, Human Resources at Navitas Limited

an important and practical game plan for those who struggle to move an organization from tactical change projects to organizational change capacity.
Greg Kelble, Senior Vice President, Human Resources, AMETEK, Inc

this book provides keen insights into organizational change. Whether it is enterprise-wide or smaller initiatives, the authors focus on how to be 'change smart.'
Jill Kanin-Lovers, Former Senior Global HR Executive at American Express, IBM, and Avon Products

Executives and managers should draw from this knowledge bank with the comfort of knowing these are successful remedies.
Alfie Taylor, Non-Executive Director. Former senior executive with Adobe, BSEEN and Allen Systems

The book highlights how enterprises can leverage a consistent change management capability to help their leaders and employees navigate successfully through change. Read this book if you want to build sustainable change capabilities in your organisation.
Christian Neubert, Senior HR Executive, formerly with Novartis, Sandoz and Syngenta

Book Details

  • EAN: 9780749473013
  • Edition: 1
  • Published: 3rd April 2016
  • Paperback
  • Dimensions: 234x156
  • 208 pages

About the Author

David Miller is the chairman and founder of Changefirst, a global training and consulting organization which specialises in change management. He has helped organizations successfully implement major change for the last 25 years, initially as a senior executive for American Express and more recently with clients ranging from HSBC, BT, Roche Pharmaceuticals and The Linde Group.

Audra Proctor has over twenty years' experience in multi-industry and international change execution. She is a regular speaker at public speaking and client events and currently manages global relationships for Changefirst where she leads continued research and development.

David Miller

Audra Proctor

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