- Provides a complete overview of people management, its most common issues and how to deal with them along with practical tools to get the best from teams
- Written by bestselling author Michael Armstrong, whose books have sold over a million copies and been translated into twenty-one languages
- Is part of the bestselling Creating Success series, which has sold over 1,000,000 copies and contains practical advice on essential and value-adding work skills to help you develop your career
- Includes free downloadable employee engagement survey template
- New to this edition: New and improved practical features to aid learning, including useful templates, top tips, and interactive, reflective exercises