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Making Change Work

How to Create Behavioural Change in Organizations to Drive Impact and ROI

Ensure sustained behavioural change and ROI from organizational change projects with this evidence-based, practical guide.
EAN: 9780749477608
Edition: 1
Format: 234x157
296 pages

About the book

Underpinned by decades of research and application, Making Change Work shows that the lynchpin that connects change initiatives and their ultimate success is behavioural change. The book brings together the ROI Institute's established methodology for aligning projects and programmes to business needs and for evaluating impact and ROI with the Turning Learning Into Action methodology developed by Emma Weber to support learning transfer. It offers a step-by-step process that partners with any business initiative requiring behavioural change, providing the critical link bridging the knowledge and application. At the heart of the methodology is a framework for reflective conversation, ensuring accountability and aligning people to the desired outcomes.

Cutting through complex change theory, Making Change Work is a 'how to' guide, providing an end-to-end approach to solve the problem that businesses have grappled with for so long from change projects that don't deliver business impact. It includes real life case studies from organizations such as BMW and the University of NSW Department of Innovation on how organizations are using the framework to create successful outcomes that are not just demonstrated but that are delivered and measurable. It is ideal for any professional who is embarking on any organizational initiative requiring change and evaluation of the subsequent ROI, whether it is a learning initiative, quality initiative or change initiative.

About the authors

Patricia Pulliam Phillips

Patricia Pulliam Phillips is chairman and CEO of The Chelsea Group and sits on the Board of Trustees of the United Nation's Institute for Training and Research. Patricia is certified in ROI evaluation and serves on the Board of Directors for the ROI Network. She has authored numerous books and articles on training ROI, and served as the issue editor for the American Society for Training and Development In Action casebook series.

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Jack Phillips

Jack Phillips is a world-renowned expert on accountability, measurement and evaluation, providing consulting services for Fortune 500 companies and major global organisations. His expertise in measurement and evaluation is based on more than twenty-seven years of corporate experience in the aerospace, textile, construction materials and banking industries, and in senior HR and Learning and Development roles. The American Society for Training and Development gave him its highest award for his work on ROI.

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Emma Weber

Emma Weber is the Founder and Director of Lever Learning and the creator of Turning Learning into Action®. She was previously a buying and merchandising specialist with leading UK retailers such as Next PLC and Debenhams, where she acted as a strategist and coach to her team. Under her leadership the team exceeded their performance expectations and achieved sales results well above their £10 million budget. Emma Weber took these skills into the arena of management consulting and executive coaching where she is committed to helping clients achieve substantially better results from learning and development activities through the support programs she has developed.

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A great combination of practical advice, real-world experience and solid theoretical underpinning, Making Change Work provides the vital bridge between L&D practice and the behavioural change that ensures business impact.

Donald H Taylor, Chairman, Learning and Performance Institute