It is a rare book that changes the way one sees the world and how we all fit into it. The well-referenced knowledge in this book produces not only 'aha moments' for experiences in the past and present, but provides actionable insights for making coaching and managing easier in the future. Amy's style and explanations make a seemingly difficult topic not only accessible but a pleasure and exciting experience to learn. This book is essential for anyone who is serious about coaching and wants to go deeper into why it all works. Highly recommended.