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Innovation and Best Practice
for Business Success

Established 1967



The Conversation Manager

The Conversation Manager

The Power of the Modern Consumer, the End of the Traditional Advertiser

Steven Van Belleghem

£19.99

The Conversation Manager will help your business connect with the new breed of customers.

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About the book

Mobile devices, new digital technologies and the increasing popularity of social media all contribute to the ever-growing gap between internet-savvy consumers and traditional means of advertising. With the old tried and tested techniques no longer being effective, marketers, who do not want to fall behind, need to find novel ways to engage with the new-sprung breed of consumers. To do this, learning to listen and communicate with your consumers is critical.

Based on four years of primary research, The Conversation Manager explains the evolution of the modern consumer and clearly demonstrates why traditional advertising no longer works. Illustrated with an extensive number of examples of advertising campaigns, this book is full of practical tools to help you transform your company strategy and kick-start conversations with your customers.


Table Of Contents

  • Section - ONE: Together we are strong;
    • Chapter - 01: The power of the modern consumer;
    • Chapter - 02: The end of the ‘traditional’ advertiser;
  • Section - TWO: The Conversation Manager;
    • Chapter - 03: The new framework;
    • Chapter - 04: Your brand deserves a lever;
    • Chapter - 05: Advertising becomes activating;
    • Chapter - 06: Observe, facilitate and participate in conversations;
  • Section - THREE: I want to be a Conversation Manager!;
    • Chapter - 07: The philosophy of the Conversation Manager;
    • Chapter - 08: The Conversation Manager in practice;
    • Chapter - 09: You have just 48 hours!


Book Details

  • EAN: 9780749466596
  • Edition: 1
  • Published: 3rd May 2012
  • Paperback
  • Dimensions: 234x156
  • 224 pages

About the Author

Steven Van Belleghem is a successful entrepreneur, academic, speaker and author. He is a Managing Partner of InSites Consulting, (a fast growing market research & consultancy firm), Professor at Vlerick Leuven Gent Management School and author of The Conversation Company.


Steven Van Belleghem