We use cookies to improve your experience. By using our site you are accepting our cookie policy. 
Read our privacy policy to learn more.

The Inclusion Imperative

The Inclusion Imperative

How Real Inclusion Creates Better Business and Builds Better Societies

Stephen Frost

From £16.66

Implement successful 'Diversity and Inclusion' programmes based on the method developed by the social inclusion program at the 2012 Olympic Games.

Buy product
Buy now

About the book

The Inclusion Imperative showcases the inspiring commitment to inclusion the London Olympic and Paralympic Games' organizing committee espoused, and details the techniques and frameworks that enabled it to truly deliver a 'Games for everyone' at London 2012. Diversity and inclusion expert, Stephen Frost, challenges preconceived ideas and strives to inspire professionals to tackle inclusion in their organizations with courage, creativity and talent. With highly relatable examples, The Inclusion Imperative constitutes the best argument to convince sceptics that real diversity and inclusion can deliver more engaged employees and customers, improved employee recruitment and retention, increase productivity and better group decision-making processes.
Real inclusion saves money and improves efficiency in the systems of an organisation, making the world a better place as a by-product. Building on concepts that include Diversity 3.0, detailed process journeys, and procurement governance, this is a must-read for HR and diversity officers frustrated with the guidance currently available, as well as for anyone who recognizes the legacy of the 2012 Games in fostering a tolerant and diverse society.

Table Of Contents

    • Chapter - 00: Introduction – Paul Deighton, Tanni Grey-Thompson and Jean Romlin;
  • Section - ONE: Courage;
    • Chapter - 01: Inside the tent: the seven stages of life in an organising committee;
    • Chapter - 02: Outside the tent: the Olympic and Paralympic movements;
    • Chapter - 03: Re-defining Diversity and Inclusion;
    • Chapter - 04: The real business case for action;
  • Section - TWO: Creativity;
    • Chapter - 05: The process;
    • Chapter - 06: Understand;
    • Chapter - 07: Lead;
    • Chapter - 08: Deliver;
    • Chapter - 09: The interventions;
    • Chapter - 10: Workforce;
    • Chapter - 11: Procurement;
    • Chapter - 12: Service delivery;
  • Section - THREE: Talent;
    • Chapter - 13: 200,000 people: the workforce story;
    • Chapter - 14: 2,700 footballs and 22 tape measures: the procurement story;
    • Chapter - 15: Logo and mascots;
    • Chapter - 16: Who got tickets?;
    • Chapter - 17: Education and the Cultural Olympiad;
    • Chapter - 18: The Torch Relay;
    • Chapter - 19: Use your LOAF: accessibility inside the tent;
    • Chapter - 20: Transport, screening and a walk along the South Bank: accessibility outside the tent;
    • Chapter - 21: Trapped in polyester;
    • Chapter - 22: The ceremonies;
  • Section - FOUR: Legacy;
    • Chapter - 23: The theory: what have we learned?;
    • Chapter - 24: The tools: game-changers;
    • Chapter - 25: The lessons: failures;
    • Chapter - 26: The applications: no more excuses


Phenomenal - I have never seen such a holistic, strategic and effective mandate for organisational change
Iris Bohnet, Academic Dean, Harvard Kennedy School

One more sceptic converted, one more step to real inclusion, one step closer to improving the state of the world. I implore any senior executive who cares about wider society to read this book
Klaus Schwab, Founder and Executive Chairman, World Economic Forum

This is the book on diversity we've all been waiting for. The fact it has never been undertaken before is an indictment on business. The fact it now can be applied, offers me hope.
Lord Paul Deighton, Commercial Secretary to the Treasury and former CEO, London 2012

The Inclusion Imperative has opened up a whole new way of thinking about how we work together in the modern world. We are using it as a guidebook for how to organize large projects here in Minnesota, like our plans to host the 2023 World's Fair EXPO, in ways that change the communities they touch for the better. It is inspiring because it is based on the actual experience of one of the largest and most successful global projects ever undertaken and it is so helpful by giving specific ideas, advice, and suggestions applicable to all of the challenges we face- no matter how small or large.
Mark Ritchie, Former Secretary of State, Minnesota

The Inclusion Imperative has something for everyone. For executive leaders or those new to the Diversity and Inclusion profession, it is a definite read, especially those in the business/corporate sector. Frost's reporting of data and research helps anyone who is working on developing an inclusion strategy. For those like myself, who are from the higher education sector, the book adds to the chorus and volumes of diversity research that is decades old; however, Frost frames diversity and inclusion in new, compelling ways that can aid our mandates and give it new life. Overall, I highly recommend the book.
Institutional Diversity Blog

Book Details

  • EAN: 9780749471293
  • Edition: 1
  • Published: 3rd February 2014
  • Paperback
  • Format: 234x156
  • 352 pages

About the Author

Stephen Frost is a leadership, communications and inclusion expert. He was formerly Head of Diversity and Inclusion for the London Organizing Committee of the Olympic Games and Paralympic Games (LOCOG) 2007-2012, and is currently a Visiting Fellow with the Women and Public Policy Program at Harvard Kennedy School. He is also Vice President (Diversity) of the Chartered Institute of Personnel and Development.

Stephen Frost

Related blog posts