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Transformational Culture

Develop a People-Centred Organization for Improved Performance

Resolve internal politics, defuse employee disagreement and develop a values-based culture that focuses on people to drive individual employee and business performance.

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EAN: 9781789661088

Edition: 1

Published: 03 Sept 2021

Format: 235 x 155

320 pages

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About the book

SHORTLISTED: Business Book Awards 2022 - People, Culture & Management category

Company culture is the foundation of business success. Strong culture drives an average of four times more revenue growth, 12% more productivity and half the employee turnover rate.

Driven by global health, economic and environmental emergencies and rising social justice and employee activism, organizations are urgently seeking a new cultural model which will enable them to thrive. Transformational Culture provides a blueprint for a fair, just, inclusive, sustainable, and high performing organization. With a foreword from Dave Ulrich and expert analysis of the benefits of a people-focused and values lead organization, it provides 8 transformational enablers to deliver individual, team and business success. Guidance is also included on how to tackle toxic cultures and behaviours, how to shift the dial from retributive to restorative justice, and how to develop humane and human HR and management systems.

The book offers practical guidance for HR professionals and business leaders on how to redefine their culture and to embed a unique, practical framework to assist with the resolution of concerns, complaints, and conflicts at work. Tried and tested toolkits and templates plus case studies from organizations who have successfully implemented this approach including London Ambulance Service, Aviva, The FT and British Retail Consortium are contained within Transformational Culture making this an invaluable guide for anyone wishing to put their people and their values first.

About the authors

David Liddle is the CEO of the TCM Group and president of the People and Culture Association. David is a recognized leader in the areas of conflict resolution, cultural change, and transformational leadership. For over twenty years, David Liddle and his team have been delivering award winning conflict resolution, leadership development, and cultural change programmes for organizations across the globe. Based in London, UK, in 2021 he was named as one of the Most Influential HR Thinkers by HR Magazine and has been featured on the Thinkers50 Radar for 2022.

David Liddle

Section - PART ONE: The Case for Change;
- Chapter - 01: The transformational culture and why it matters;
- Chapter - 02: Shift happens - from retribution to transformation – How to harness the power of restorative justice;
- Chapter - 03: The Transformational Culture Model – A blueprint for a fair, just, inclusive, sustainable and high-performing organization;
- Chapter - 04: The 7Cs of a transformational culture;
- Chapter - 05: The Resolution Framework – A fresh approach for resolving concerns, conduct, complaints and conflicts at work;
- Chapter - 06: A very uncivil war – The toxic culture (and what to do about it);
- Chapter - 07: Aligning people, purpose, values and behaviour;
- Chapter - 08: Putting the human into human resources – The emergence of a modern people and culture function;
- Chapter - 09: Engage leadership – Leadership, management and the transformational culture;
- Chapter - 10: Wellbeing, engagement and inclusion – The key to great employee experience and world-class customer experience;
Section - PART TWO: The Transformational Culture Playbook;
- Chapter - 11: Transformational Toolkit 1;
- Chapter - 12: Transformational Toolkit 2;
- Chapter - 13: Transformational Toolkit 3;
- Chapter - 14: Transformational Toolkit 4;
- Chapter - 15: Transformational Toolkit 5;
- Chapter - 16: Transformational Toolkit 6;
- Chapter - 17: Transformational Toolkit 7;
- Chapter - 18: Transformational Toolkit 8;
- Chapter - 19: Conclusion and calls to action;
- Chapter - 20: Overview of the models that underpin a transformational culture;

Reviews

Omar Ali, Financial Services Leader, EY

Provides the guidance to leaders, managers, and HR professionals on the importance of putting purpose, values and people first. David delivers a blueprint for creating an inclusive, sustainable, and high performing culture.

Patricia Grealish, Interim Chief People Officer at NHS Blood and Transplant

Clear, straightforward, no grand claims - just simple tools, clear examples of those that have taken the challenge and succeeded, and acknowledgement that whilst it is hard work, it will bring great value.

Professor Michael West CBE, Senior Visiting Fellow, The King’s Fund, Professor of Organizational Psychology, Lancaster University Emeritus Professor, Aston University

The understanding offered by this powerful analysis of organizational culture offers a clear route to transforming work organizations for the future so that those who work in them thrive, the lives of the people they serve are enhanced and the planet they are part of is protected.

Juli Oliver-Smith FCIPD, PG Cert Psychology of Organisational Development and Change

A step-by-step guide to creating a business case and framework for a people centred organization. By utilizing some very honest and thought-provoking case studies, this toolkit is designed to support those with all levels of experience in change management or cultural transformation.

David MacLeod OBE, Co-Chair of Engage for Success Movement, Co-Author of ‘MacLeod Report’ on Employee Engagement Honorary Professor, Nottingham Business School

David's deep experience and practical advice is an invaluable tool in helping you to achieve the productive and engaging culture you need in order to achieve your goals and be the organization you want to be.

Jill Scott, CEO, Inclusion Solutions Ltd

Anyone using this book as a guide should see a genuine transformation and a way to navigate their aspiration to maximize the potential of all their employees. Highly recommended.

Dean Royles, President of HPMA and strategic HR consultant

This comprehensive book uses accessible and understandable tools and case studies to challenge our thinking and provoke us to action. It is as professionally challenging as it is enjoyable. It has captured the current passion and enthusiasm of many leaders and HR professionals to use the past year as a catalyst for real sustainable change.

Victoria Leach, Head of People & Culture, North-East Lincolnshire Council

Written with leaders and HR professionals in mind, this book provides a solid framework and practical playbook for helping organizations to shift their culture, into one that is not only transformational in nature but fair, just, inclusive high performing and sustainable.

Lisa Seagroatt, Assoc CIPD, Founder and Managing Director, HR Fit for Purpose

David has set the tone straight away; 'Develop a people centred organization for improved performance'... why .... because people are any organization's most valuable asset! Without them you don't have an organization. A truly educational and inspiring book throughout, which I would recommend to any leader or HR practitioner to read cover to cover!

David D’Souza, Membership Director at CIPD

Provides a blueprint for leaders and organizations to journey towards something better. Liddle expertly outlines a different, more balanced way of working and offers a pragmatic and well thought-through framework for making progress. An essential read for anyone who believes workplaces can build performance whilst nurturing enhanced fairness, justice and learning.

Akua Richardson, Director, People First Initiatives Ltd

This book is nothing short of amazing. I have found it truly relevant for the current time and particularly useful for the work I undertake as an HR professional. David, I salute you for a job well done.

Graham Boyack, Director at Scottish Mediation

Transformational Culture strikes a great balance between providing theory that underpins its key messages and the practical examples that will help to make changes to how an organization works. For me, the added value of what David says is that it makes for better run and more successful organizations, and he absolutely demonstrates why.

Pam Williams, HR Director & Leadership Coach

David has produced another gem of a book which should be compulsory reading for all leaders, managers and HR professionals alike. David makes a compelling case of the power of transforming cultures to be kinder, more compassionate and to achieve a win/win approach for everyone. It is a book I will return to time and again.

Mandy Wardrop, Senior lecturer and HR programme leader

Transformational Culture is the brainchild of David Liddle whose phenomenal, diverse career leaves you with that comfortable feeling you can trust what you read. All the blood, sweat and tears articulating how a leader can get organizational culture on point has been absorbed by the author and he is handing over all this wisdom on a plate in guise of this shiny book ready to dip into time and time again.

Animah Kosai, Founder Speak Up Collective and Counsel

The next time I encounter yet another excuse for not addressing racism, injustice or fairness by an employer, I will whip out David Liddle's Transformational Culture. I DARE every leader, manager, lawyer and HR person to read this book. He transforms outdated, rigid and harmful disciplinary processes based on retributive justice towards what this weary world needs: restorative justice: focused on learning and collective organizational safety.

Jonathan Goodger, Employee Relations Manager, Global pharmaceutical company

In this interesting and highly relevant book, David Liddle has clearly illustrated what good and bad culture looks like, described the different factors that influence culture as well as explained the problems we face in trying to solve modern problems with traditional ways of thinking. More than that though, David has pointed the way and helped us establish a route to a more just, more human and more productive way of doing things.

Provides the guidance to leaders, managers, and HR professionals on the importance of putting purpose, values and people first. David delivers a blueprint for creating an inclusive, sustainable, and high performing culture.
Omar Ali, Financial Services Leader, EY

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