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Transforming People Operations

Develop an Agile, Evidence-based Approach to HR to Drive Performance

Embed an agile, iterative and evidence-based approach to HR to improve employee experience and drive business results.
EAN: 9781398608023
Edition: 1
Published:
Format: 234x156
256 pages

About the book

Taking the best elements of a product-led approach and applying them to HR activity can transform the people function. This book shows you how.

Written for all HR professionals, Transforming People Operations explains how to improve workforce and business performance by developing agile ways of working, evidence-based decision making and a culture of continuous feedback and iteration.

It explains everything from what this approach means for HR, what the benefits of it are and how to do it effectively. It covers how to proactively develop an employee experience which attracts, engages and retains the talent the business needs and supports them to operate at their full potential. There is also practical guidance on the importance of user research and how to encourage a continuous feedback loop as well as advice on how to build and improve employee experience at scale, the importance of testing and iteration and how to define metrics for success.

Most importantly, this book provides expert guidance throughout on how to embed evidence-based decision making and develop agile HR working practices to improve both employee and business performance. Full of tools, tips, case studies, exercises and interviews with HR leaders who are already seeing the benefits, this is essential reading for all HR practitioners needing to develop an agile, innovative and evidence-based approach to their people operations.

About the authors

Jessica Zwaan is the Chief Operating Officer at Whereby, a video meetings company. Prior to this she was the Chief People Operations at Being People, Group Head of Talent at McCann Worldgroup and VP People and Talent at Wonderbly. She is based in Amsterdam, The Netherlands.