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Understanding Emotional Intelligence

Understanding Emotional Intelligence

Strategies for Boosting Your EQ and Using it in the Workplace

Frances Kay, Neilson Kite

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Use emotions to their best advantage to reduce stress, better understand people and be more successful.

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About the book

Emotional intelligence, more than IQ and technical know-how, gives a valuable competitive edge to organizations and is crucial to the success of individuals. Used to its full advantage, emotional intelligence can improve relationships with vital business contacts to achieve your desired outcomes, help you perform better at interview and job applications and improve your decision making on a day to day basis.

By applying the principles of emotional intelligence to the working environment and describing familiar situations in jargon-free language, Understanding Emotional Intelligence will show you how to negotiate more effectively, develop leadership skills, develop an emotionally aware organisation, use EQ as a management strategy, manage relationships with colleagues and develop your self-confidence.

Featuring ten traits of emotionally intelligent people and including advice on social networking and communication, Understanding Emotional Intelligence provides clear and realistic guidance in a common sense way, helping you to make radical changes in the way you approach people, life and work.

Table Of Contents

    • Chapter - 00: Introduction;
    • Chapter - 01: Emotional intelligence explained and illustrated;
    • Chapter - 02: Emotional intelligence building blocks;
    • Chapter - 03: T en character traits of emotionally intelligent people and ten of those who are not;
    • Chapter - 04: Emotions and their impact on work and life;
    • Chapter - 05: Emotional intelligence and the roles people play;
    • Chapter - 06: T he evolution of an emotionally intelligent organization;
    • Chapter - 07: Emotional intelligence blind spots;
    • Chapter - 08: Persuasiveness in business;
    • Chapter - 09: Emotional intelligence and 20 business situations you could face;
    • Chapter - 10: Emotional intelligence and the personal situations you face;
    • Chapter - 11: T he importance of emotional intelligence in the world of social media and mobile communications;
    • Chapter - 12: Measuring your emotional intelligence

Book Details

  • EAN: 9780749458805
  • Edition: 1
  • Published: 3rd November 2011
  • Paperback
  • Format: 216x139
  • 240 pages

About the Author

Frances Kay, now retired, was a consultant to specialist firms and assisted them in establishing and developing corporate networks and relationships for business development. In addition to her many years of work experience covering politics, diplomatic service and law, Frances has published over twenty business books including Successful Networking and Understanding NLP, both published by Kogan Page. She is a former editor of The Good Retirement Guide, also published by Kogan Page.

Neilson Kite has been widely published in the media on business topics and recently undertook ground-breaking work for the United Nations' International Trade Centre and the European Union. He is a regular speaker at national and international conferences on management, marketing and communications topics.

Frances Kay

Neilson Kite

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