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Managing Diversity
A Complete Desk Reference & Planning Guide
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About the book
Building inclusive, productive workplaces requires more than good intentions - it demands thoughtful, practical implementation.
This book equips leaders at all levels with strategic insight and tactical tools to embed diversity and inclusion into the fabric of their organizations. With a rich collection of charts, models, assessments, and checklists, it offers guidance that spans from the executive suite to the shop floor. Whether driving systemic change or managing everyday interactions, readers will find proven methods to foster environments where differences are valued, and people thrive.
Packed with frameworks and questions that guide organizational culture change, this is an essential resource for anyone responsible for making diversity real and sustainable.
About the authors
Lee Gardenswartz, PhD, is a recognized pioneer in the field of diversity and inclusion training and consulting. She holds a Ph.D. and is a co-partner in the management consulting firm Gardenswartz & Rowe, which she co-founded with Anita Rowe.
Anita Rowe, PhD, is a prominent figure in the field of diversity and inclusion consulting. She is a co-partner in the management consulting firm Gardenswartz & Rowe, which she co-founded with Lee Gardenswartz
Table of contents
- Section - ONE: Making Diversity Work: The What and How for Managers and Trainers;
- Chapter - 01: Making This Book Work for You;
- Chapter - 02: Diversity Then and Now: Changes and Trends;
- Chapter - 03: Diversity: What It Is in a Complex World;
- Chapter - 04: Dealing with Diversity in a Global Context;
- Chapter - 05: Increasing Cultural Competence;
- Chapter - 06: Learning the Cultural Etiquette of Communication;
- Chapter - 07: Managing Stereotypes and Prejudice in the Workplace;
- Chapter - 08: Building Multicultural Work Teams;
- Chapter - 09: Performance Evaluation in a Diverse Organization;
- Section - TWO: Integrating Diversity into Your Organizations: Modifying Systems to Capitalize on the Benefits of a Pluralistic Workforce;
- Chapter - 10: Creating an Inclusive Culture That Leverages the Strength and Power of Diversity;
- Chapter - 11: Diversity and Inclusion as an Organization Development Intervention: Culture Change That Works;
- Chapter - 12: Conducting a Diversity Audit: Taking an Organizational Snapshot;
- Chapter - 13: Recruiting and Hiring a Diverse Workforce;
- Chapter - 14: Promoting, Coaching, and Career Development To Engage the Talent of Everyone;
- Chapter - 15: Evaluation and Measurement: Tracking the Effects of Diversity Initiatives;
- Section - THREE: An External Focus for Diversity;
- Chapter - 16: Corporate Social Responsibility, Sustainability, and Diversity: A Strategic Partnership;
- Chapter - 17: Diversity and Inclusion Means More Than Equal Employment Opportunity;
- Chapter - 18: Making Diversity Work: Summing It Up;
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