We use cookies to improve your experience. By using our site you are accepting our cookie policy. 
Read our privacy policy to learn more.

Business Analysis and Leadership

Business Analysis and Leadership

Influencing Change

Penny Pullan, James Archer

From £20.82

Business Analysis and Leadership is full of practical advice on how to become an outstanding catalyst for effective change, through leadership of yourself, your project and your organization.

Buy product
Buy now

About the book

21st century organizations, across all sectors and of all types, have to cope with an international marketplace where change is frequent and customer expectations continue to rise. The work of business analysis professionals is crucial if organizations are to succeed and grow. If change programmes are to be successful, stakeholder engagement and situation analysis are vital, and to achieve this, senior business people need to display competence in a range of areas, not least of which include the ability to challenge, lead and influence.

Business Analysis and Leadership is for anyone involved in business analysis working in any organization worldwide, from financial services to charities, government to manufacturing. It takes the reader beyond standard textbooks full of techniques and tools, advising on how to lead and gain credibility throughout the organization. It will help you with the tricky role of working with people from the shop floor to board directors and give readers the confidence to challenge the easy way forward and point out what will really work in practice.

This inspirational book consists of contributions from leading thinkers and practitioners in business analysis from around the world. Their case studies, practical advice and downloadable appendices will help the reader to develop leadership skills and become an outstanding catalyst for change.

Table Of Contents

    • Chapter - 00: Introduction;
  • Section - ONE: Leadership of self;
  • Section - FOUR: Leadership in the wider world;
    • Chapter - 23: Business analysis is a leadership role – Kevin Brennan;
    • Chapter - 24: Becoming a thought leader – Penny Pullan;
    • Chapter - 25: Ethics and fair process – James Archer;
    • Chapter - 26: Professionalization and best practice – Nick de Voil
    • Chapter - 22: Strategic thinking for business analysis – Dav Bisessar;
    • Chapter - 21: Partnering across organizations – Adrian Reed;
    • Chapter - 20: Dealing with power and politics – Sarah Coleman;
    • Chapter - 19: Systems thinking for business analysts leading change – Emma Langman;
    • Chapter - 18: Global working and virtual teams – Penny Pullan;
    • Chapter - 17: Context, climate and culture – Andy Wilkins and Kate Stuart-Cox;
    • Chapter - 16: Operating effectively as a business analyst inside an organization – Simon Edwards;
  • Section - THREE: Leadership within your organization;
    • Chapter - 15: Dealing with uncertainty – Ruth Murray-Webster and Penny Pullan;
    • Chapter - 14: Knowledge sharing and analysis with patterns – Allan Kelly;
    • Chapter - 13: The iterative business analyst – increasing insight, reducing waste, delivering value – Melanie Rose;
    • Chapter - 12: Business analysis, leadership and agile – Chris Matts and Kent J McDonald;
    • Chapter - 11: Through the stage door: design thinking to refresh business analysis – Tamsin Fulton;
    • Chapter - 10: Visual thinking for business analysis – Penny Pullan and Vanessa Randle;
    • Chapter - 09: Dealing with problems – Andy Wilkins;
    • Chapter - 08: Discovering the essence of the problem – James Robertson;
    • Chapter - 07: Facilitating groups and individuals – Penny Pullan;
    • Chapter - 06: Dealing with difficult stakeholders – Michael Brown;
    • Chapter - 05: Working with the project manager – Suzanne Robertson;
  • Section - TWO: Leadership within your project;
    • Chapter - 04: Communication for success – Corrine Thomas;
    • Chapter - 03: The business analyst as a facilitative leader – James Archer;
    • Chapter - 02: The courage to ask – John Niland;
    • Chapter - 01: Skills for business analysis – James Archer and Kate Stuart-Cox;


Your login details

Would you like to opt in for our eNewsletters? Please indicate your preference below

For information on how we use your data read our privacy policy.

Book Details

  • EAN: 9780749468620
  • Edition: 1
  • Published: 3rd September 2013
  • Paperback
  • Format: 234x157
  • 288 pages

About the Author

Penny Pullan is director of Making Projects Work. Her clients include Rolls Royce, UK Government, Skandia, PWC, Novo Nordisk, AstraZeneca, Capital One, National Grid, Open University, CAFOD, Save the Children and Christian Aid, across Europe, the Middle East and Australasia. In addition, she's a Senior Instructor in Business Analysis for ESI, a leading training organization.
James Archer is a practising Business Analyst. He was the UK Business Analyst of the Year in 2009 and he is currently leading work to re-design services and processes across three London boroughs and community health.

Penny Pullan

James Archer

Other titles by these authors