- Is part of the CIPD-endorsed HR Fundamentals series of succinct, practical guides for those in the early stages of HR
- Uses practical tools, assessments and real-life examples from organizations including AXA PPP Healthcare, EDF Energy and Marks and Spencer, to build knowledge and skills to develop and measure an effective strategy for engaging employees
- New to this edition: new material relating to the increasing use of technology in engagement, the role and importance of purpose and trust and the relation of employee experience to engagement
- Online resources: downloadable templates and tools to be used in practice, including self-assessment questionnaires