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Employee Experience

Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance

Motivate, support and develop employees from pre-hire to retirement to ensure that they can perform to the best of their abilities.
EAN: 9780749491727
Edition: 1
Format: 234x156
208 pages

About the book

For organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities. However, in a world of increasing stress and pressure, of rapid technological change and digital overload, supporting and developing employees has never been more difficult. To develop top performing employees, HR professionals need to move beyond ad hoc engagement initiatives to design and embed employee experience throughout an organization's processes and culture from the moment an employee sees a job advert to the moment they leave the company. Employee Experience is a practical guide to achieving this.

Employee Experience is full of tools, tips and advice to help HR professionals and business leaders motivate, support and develop their staff to achieve exceptional individual and organizational performance. With guidance on how to build experience capabilities in an HR team and coverage of how to define, design and embed an employee experience strategy to ensure that each interaction an individual employee has with the company supports this experience, this is essential reading for HR professionals. Including case studies from companies including Airbnb, Sky and Starbucks, this book shows how adopting this approach have improved performance, productivity and profits and how organizations of any size can achieve this success too.

About the authors

Ben Whitter

Ben Whitter is the Founder and Chief Experience Officer at the World Employee Experience Institute (WEEI) - an independent employee experience company. A trusted advisor to CEOs, Management/HR teams, Ben Whitter is a catalyst or long-term partner that helps clients to establish and elevate their EX strategies to deliver exceptional business and human outcomes.

More about Ben Whitter

Navigating the complexities of employee experience has become the biggest differentiator of great workplaces. At last, a book that gives us the routemap.

Bruce Daisley, Vice-President EMEA, Twitter