For organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities. However, in a world of increasing stress and pressure, of rapid technological change and digital overload, supporting and developing employee performance has never been more difficult. To develop top performing employees and achieve business success, HR professionals need to move beyond ad-hoc engagement initiatives to design and embed employee experience throughout an organization's processes and culture from the moment an employee sees a job advert to the moment they leave the company. Employee Experience is a practical guide to achieving this.
Employee Experience is full of tools, tips and advice to help HR professionals and business leaders motivate, support and develop their staff to achieve exceptional individual and organizational performance. With guidance on how to build experience capabilities in an HR team and coverage of how to define, design and embed an employee experience strategy to ensure that each interaction an individual employee has with the company supports this experience, this is essential reading for all HR professionals looking to get the most out of their workforce. Including case studies from companies at the leading-edge of employee experience including Airbnb, Sky and Starbucks, this book shows that those companies adopting this approach have improved performance, productivity and profits and how organizations of any size can achieve this success too.