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Employee Experience

Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance

Motivate, support and develop employees from pre-hire to retirement to ensure that they can perform to the best of their abilities.
EAN: 9780749491727
Edition: 1
Format: 234x157
208 pages

About the book

For organizations to maintain their competitive advantage, their people need to be performing to the best of their abilities. But in a world of increasing stress and pressure, of rapid technological change and digital overload, supporting and developing employees has never been more difficult. Employee Experience is a practical guide to achieving this.

To develop top-performing employees, HR professionals need to move beyond ad hoc engagement initiatives and instead to design and embed employee experience throughout an organization's processes and culture - from the moment an employee sees a job advert to the moment they leave the company.

Employee Experience is full of tools, tips and advice to help HR professionals and business leaders motivate, support and develop their staff to achieve exceptional individual and organizational performance. It includes guidance on how to build experience capabilities in an HR team and on communicating, sustaining and evolving the employee experience, as well as on using networks, nudges and technology.

Containing a foreword by Global Industry Analyst Josh Bersin and case studies from companies including Airbnb, Starbucks and Sky, the book shows how focusing on the employee experience improves performance, productivity and profits and how organizations of any size can achieve this success.

About the authors

Ben Whitter

Ben Whitter, author of Employee Experience, is the CEO of HEX Organization and the Founder of the World Employee Experience Institute (WEEI). Recognised by others as one of the World's leading authorities on the 'experience' of work, he is known for pioneering and popularizing the concept of employee experience worldwide. Named as a top global influencer and expert in employee engagement, and a top HR Influencer, heshares his work & research through popular keynotes, advisory services, coaching and certification programmes. Hiswork has reached 18 million people, inspired the first EX conferences, and has been featured in publications including The Times, The Telegraph, Forbes, The Financial Times, The Economist, MIT Sloan, Thomson Reuters, and many more. Ben Whitter is a prolific global speaker on human and employee experience topics and has introduced his ideas to audiences in more than 20 countries. He is a frequent advisor and strategic coach to the World's top companies and helps them to develop strategies that deliver exceptional business and human outcomes. You can access his work, content and podcast at

More about Ben Whitter

Navigating the complexities of employee experience has become the biggest differentiator of great workplaces. At last, a book that gives us the routemap.

Bruce Daisley, Vice-President EMEA, Twitter