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Engaging Change

Engaging Change

A People-Centred Approach to Business Transformation

Mark Wilcox, Mark Jenkins

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Learn practical solutions to exploring, envisioning, engaging and executing successful change initiatives by better understanding social psychology.

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About the book

Any significant organizational level change initiative is dependent on the engagement of the people working in that organization. Without engagement, change will falter and ultimately fail. Engaging Change goes behind the scenes of change management to help managers, consultants and practitioners understand why some things work and why others don't.

Engaging Change addresses current challenges such as how to understand the environmental context driving the need for change; how to initiate and sustain momentum throughout the change programme; how to institutionalize structural and behavioural change; and how to create compelling visions. With case studies from Sony, Nestlé, Redcats (who own La Redoute, for example) and the British Army, the text provides practice-based insights into the realities of leading sustainable change.

Table Of Contents

    • Chapter - 01: Introduction and context;
    • Chapter - 02: Leadership;
    • Chapter - 03: Exploration;
    • Chapter - 04: Envisioning;
    • Chapter - 05: Engagement;
    • Chapter - 06: Execution;
    • Chapter - 07: Conclusions and reflections


The worlds of business and government are now in a state of perpetual change. In Engaging Change, Wilcox and Jenkins have written a refreshing and insightful book, which rightly emphasizes that the management of change is critically dependent on people and their participation and behaviour throughout the change process. It is an essential manual for all change managers.
Professor Ian Wallace, Pro-Vice-Chancellor – Defence and Security, Cranfield University

Engagement is a participation sport is one of my favourite lines in Engaging Change. There are lots of experts and models around change, but few seem to focus on harnessing the energy and wisdom of the people most impacted by the change. Wilcox and Jenkins give a great illustration of how doing this not only makes great business sense, it's the only way to successfully implement real change.
Roy White, Senior Vice President Human Resources, Sony Mobile

By 2025 over 75 per cent of the working-age population will have been brought up with the internet. The modern leader is challenged with more data and conflicting demands than ever before and is constantly faced with the need to change - more frequently and faster. Mark Wilcox and Mark Jenkins have taken the concepts introduced in Re-energizing the Corporation and developed them, crafting a practitioner's guide to delivering change in an organization. The use of memorable and simple-to-read case studies should enable all readers to apply the thinking to the world in which they operate.
Michael Chivers, Senior Vice President Human Resources, Maersk Line

When we set out to transform the performance of my division's front office at a leading turnkey rail contractor, we turned to Mark W and Mark J, two hardcore, no-nonsense, tell-it-like-it-is practitioners who rolled up their sleeves to make it happen with us. Now in Engaging Change they have opened up their treasure chest of experience from working on dozens of varied change assignments to share their wisdom with the next generation of managers assembling their toolbox for the challenges ahead. Insightful and refreshing reading!
Eran Gartner, CEO, Megalim Solar Power Ltd

The authors take what is for most a difficult and often misunderstood subject and provide a practical and well-thought-through solution to even the most challenging change problems.
James Prior, Head of Leadership and Learning UK, Dentsu Aegis Network

Book Details

  • EAN: 9780749472917
  • Edition: 1
  • Published: 3rd May 2015
  • Paperback
  • Format: 234x155
  • 256 pages

About the Author

Mark Wilcox is a business change expert with over 30 years' experience in some of the world's biggest companies, including a Director role at Sony Europe. He currently runs Change Capability Consulting Ltd in the UK where he has worked with clients such as Microsoft. He has contributed to the MBA teaching at Manchester Business School, Warwick Business School, Cranfield Business School and the International Master's in HR Leadership at Bocconi University, Milan.

Mark Jenkins enjoyed a 38-year career in the British Army before joining Cranfield University where he was the lead for Through Life Capability Management on the MSc in Defence Acquisition Management. He established Capability Management Consulting in 2011 and since then has advised public sector, commercial and not-for-profit organizations.

Mark Wilcox

Mark Jenkins

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