- Provides the information needed for a sound understanding of the issues surrounding designing, developing and implementing an information system, and using data to make informed decisions
- New to this edition: offers additional case studies and pedagogical features such as examples, chapter objectives, exercises, chapter conclusions and further reading suggestions to aid student learning, as well as new chapters on Knowledge Management and the E-organization
- Is written in an accessible and clear style that breaks down what is typically a complex and overwhelming subject to make it easy to understand and apply in practice