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Business Continuity Management

A Practical Guide to Organizational Resilience and ISO 22301

Deliver a best practice business continuity and resilience framework guided by ISO 22301:2019 with case studies, templates and practical solutions for any organization.
EAN: 9781789668131
Edition: 1
Format: 235 x 157
344 pages

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About the book

Implement practical solutions in business continuity management and organizational resilience guided by international best practice from ISO 22301:2019.

Business continuity management and resilience are critical to maintaining a healthy business, but many organizations either do nothing (leaving themselves exposed to disruption), take short cuts (leaving major gaps) or fail to properly engage senior stakeholders. This book is a straightforward guide to delivering an effective business continuity capability, including practical solutions built from the author's personal experience managing hundreds of projects in a variety of business settings.

Business Continuity Management compares incident management, crisis response and business continuity and how to explain their importance to senior decision makers to ensure appropriate investment. Readers will benefit from case studies of organizational crises and disruptions, including Home Depot, Nissan, RBS, Facebook, Equifax and KFC, and an exploration of lessons learned from the COVID-19 pandemic. With key performance indicators, templates and checklists covering planning, response, reporting and assurance, this book is the essential reference for business continuity and resilience which can be tailored to any organization.

About the authors

James Crask is Global Lead for Resilience Advisory Services at Marsh, based in UK, working with clients to deliver resilience and business continuity solutions. He also chairs the International Standards Committee (ISO) responsible for all global Business Continuity and Organisational Resilience ISO Standards, including ISO 22301:2019. He previously worked for PwC where he was responsible for building the UK firm's business resilience advisory services and has held roles for the Nuclear Decommissioning Authority in the UK and for the British Broadcasting Corporation (BBC).
  • Resilience and good crisis management has never been more important to society and business. The threat of disruption arising from global crisis events is greater today than it has been for many generations. Organisation's that can respond well and recover from these events will be the ones that succeed in the future, whilst others will fail. Knowing where to start in building preparedness can be daunting. James does a great job here of explaining what resilience is for an organisation in simple terms; and crucially how to get it. The book contains practical guidance and support to the reader and is as relevant to those new to the topic as it is for the seasoned practitioner.
  • Julia Graham, Deputy CEO and Technical Director, Airmic

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