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Employee Experience by Design

How to Create an Effective EX for Competitive Advantage

Design exceptional employee experience (EX) in your organization to improve motivation, engagement and productivity and drive both employee and overall business performance.
EAN: 9781789667714
Edition: 1
Published:
Format: 234x156
304 pages

About the book

Engaged employees outperform their peers by 147%, take 15 fewer sick days per year and are 20% more productive. To achieve these results, a company must have an effective employee experience strategy.

A motivated, engaged and productive workforce is essential for a company to achieve its goals. Employee Experience by Design is a practical guide for HR professionals on how they can create exceptional employee experience that drives staff to perform to the best of their abilities.

Employee Experience by Design explains how to take a people-centric approach to employee experience to achieve the greatest results. Using an evidence-based approach it allows HR professionals to build a robust business case for employee experience and explains how to align EX activity with business strategy and assess its impact on business outcomes. Using insights from neuroscience and positive psychology it shows that employee experience must be more than perks and benefits from workplace culture, environment and behaviours, to technology and values. Most importantly it includes guidance on how to assess where efforts are best focused for maximum impact and how to measure the return on investment (ROI) of employee experience. Including tips, tools, advice, examples and case studies from organizations including Virgin Atlantic, GSK, Credit Suisse and Asda, this is essential reading for all HR and OD professionals needing to develop a happy, productive, high performing workforce.

About the authors

Emma Bridger is an award-winning employee engagement and experience specialist and Director of People Lab, an Employee Engagement Consultancy that works with clients worldwide. With over 20 years' experience she has designed courses for the Chartered Institute of Personnel and Development (CIPD), contributed to the UK government's Engage for Success review and now advises the UK Government taskforce on engagement as part of the 'guru group'.

Belinda Gannaway is the Director of Strategy for experience design consultancy, Fathom XP. Prior to this she was the Digital Transformation Culture Director at Brilliant Noise and the Account Lead at NixonMcInnes.