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The Knowledge Manager's Handbook

The Knowledge Manager's Handbook

A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization

Nick Milton, Patrick Lambe

From £33.32

Design and implement a framework for effective knowledge management with this comprehensive how-to guide.

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About the book

The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. Because knowledge management is not a one-size-fits-all method, you need a framework tailored to your organization and its priorities. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within your organization.

Knowledge management experts Nick Milton and Patrick Lambe draw on their practical experience as consultants and project leaders to guide you through each stage of creating and implementing a knowledge management framework to answer your organization's specific needs. The framework takes into account the four essential aspects of knowledge management - people, processes, technologies and governance - and shows how each of these can be optimized to unlock the value of your organization's knowledge. With international case studies from organizations of all sizes and sectors, and user-friendly templates and checklists to help you implement effective knowledge management procedures, The Knowledge Manager's Handbook is the end to end guide to making a sustainable change in your organization's knowledge management culture.

Table Of Contents

    • Chapter - 21: Building the KM champion network;
    • Chapter - 22: Trials and pilots;
    • Chapter - 23: Roll-out, embedding and governance;
    • Chapter - 24: Setting up the KM metrics and reporting system;
    • Chapter - 25: Dealing with bumps in the road;
    • Chapter - 26: When implementation is over;
  • Section - 05: Case histories;
    • Chapter - 27: Implementing KM at Mars ;
    • Chapter - 28: KM implementation in a global oil and gas company ;
    • Chapter - 29: KM implementation at Huawei;
    • Chapter - 30: KM implementation at the Singapore Youth Olympics;
    • Chapter - 31: Accelerated learning in a law firm
  • Section - 04: The implementation activity;
    • Chapter - 20: Preparing the KM implementation plan;
    • Chapter - 19: Culture, communications and change;
    • Chapter - 18: Influencing the stakeholders;
    • Chapter - 17: Knowledge organization;
    • Chapter - 16: The knowledge finding and re-use elements of the KM framework;
    • Chapter - 15: The knowledge synthesis elements of the KM framework;
    • Chapter - 14: The knowledge capture and documentation elements of the KM framework;
    • Chapter - 13: The knowledge discussion elements of the KM framework;
    • Chapter - 12: The knowledge management framework;
    • Chapter - 11: Conducting the knowledge assets audit;
  • Section - 03: Assessment and planning;
    • Chapter - 10: Finding partners to help you;
    • Chapter - 09: Aims and objectives for the KM implementation programme;
    • Chapter - 08: Budget and timescale;
    • Chapter - 07: The role of senior management;
    • Chapter - 06: The KM team members;
    • Chapter - 05: The role, skills and characteristics of the knowledge management leader;
    • Chapter - 04: Knowledge management strategy;
  • Section - 02: Preparation and resources;
    • Chapter - 03: Barriers and pitfalls;
    • Chapter - 02: The stages of KM implementation;
    • Chapter - 01: What is knowledge management?;
  • Section - 01: Orientation to knowledge management implementation;


I've been working in Knowledge Management for 20 years and I still picked up some new ideas in this book that will make my work easier. This is a book knowledge managers will find themselves returning to again and again.
Nancy Dixon, Common Knowledge Associates

A brilliant book with practical and grounded approaches, believable case studies and fabulous tips that made me want to revisit my entire knowledge management programme!
Murni Shariff, Senior Manager, Knowledge Management and Institutional Capability, PETRONAS Malaysia

A long-awaited knowledge manager's handbook based on a simple, comprehensive and pragmatic roadmap on how to successfully implement knowledge management in an organization. The tips and real case studies provided throughout the book nicely illustrate the concepts presented. A must-have in your knowledge management book collection!
Professor Vincent Ribière, Managing Director and Co-founder, Institute for Knowledge and Innovation Southeast Asia (IKI-SEA)

If you are new to knowledge management, this will be the book to help you get started quickly and surely. If you are already an experienced knowledge manager, you'll be surprised how this book can help you check your blind spots and show you how to move forward.
Mavis Lee, Head of Knowledge Management, Singapore Army, Training and Doctrine Command

This is the most comprehensive book I have ever read on the implementation of knowledge management. Whether you are just starting out or a seasoned professional, it is all here. Absolutely a first-rate reference.
Robert H Buckman, retired Chairman and CEO, Bulab Holdings, Inc

Exploiting knowledge management for business gain or competitive advantage is a broad, multifaceted affair that brings with it many questions; this book not only identifies them, but gives sensible answers to them too.
Colin Cadas, Associate Fellow KM, Rolls-Royce plc

For knowledge practitioners, no other knowledge management book comes close. Milton and Lambe cover a comprehensive set of topics and challenges spanning the conception of knowledge management to post-implementation, as well as treatments on change management and sustainability, two of the hardest problems in any KM journey. Valuable in-depth case studies further enhance the value of this practitioner's bible.
Eric Tsui, Professor and Associate Director, KM and Innovation Research Centre, The Hong Kong Polytechnic University

Book Details

  • EAN: 9780749475536
  • Edition: 1
  • Published: 3rd April 2016
  • Paperback
  • Format: 235x155
  • 320 pages

About the Author

Dr Nick Milton is a director and co-founder of Knoco Ltd, an international Knowledge Management consultancy. He was at the centre of the team that made BP the leading Knowledge Management company in the world, developing and implementing BP's knowledge of how to manage knowledge, and coordinating the BP Knowledge Management Community of Practice.

Patrick Lambe is a world-renowned knowledge management expert, and a founding partner of Straits Knowledge, a global consulting and research firm specializing in knowledge, learning and innovation. He is an Adjunct Professor in Knowledge Management at the Hong Kong Polytechnic University, and Visiting Professor in the Knowledge and Innovation Management PhD programme at Bangkok University.

Nick Milton

Patrick Lambe

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