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The Operations Advantage

The Operations Advantage

A Practical Guide to Making Operations Work

Nigel Slack


Guides senior managers on how to set the agenda for developing operations capabilities, advises on what they should expect from their middle managers, and proposes ways of facilitating operations improvement.

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About the book

The study and practice of operations has shifted to reflect the new challenges and uncertainties of how to thrive in today's ever-changing world. The Operations Advantage identifies the most significant challenges to the practice of operations management and gives guidance on how businesses can respond. Leaders need to link the strategic objectives of the business clearly and logically to its operation's performance objectives. The book presents a series of ten activities that will help them to do this and therefore make operations work better, such as designing and configuring internal processes and resourcing the operations appropriately.

Based on the global teaching, training and consultancy conducted by the author, The Operations Advantage looks at the application of operations management across a range of sectors, including finance, healthcare, professional services, oil and gas industries. Although these diverse sectors require operations practitioners to apply knowledge in different ways, they essentially deal with the same set of processes. The book is an indispensable and unique guide for anyone with an operational role in any organization, as well as operations management students and academics.

Table Of Contents

    • Chapter - 01: Exploit the power of operations;
    • Chapter - 02: Establish an operations capability culture;
    • Chapter - 03: Make operations a strategic asset;
    • Chapter - 04: Set your performance framework;
    • Chapter - 05: Set your resourcing levels;
    • Chapter - 06: Establish internal processes networks;
    • Chapter - 07: Establish external supply networks;
    • Chapter - 08: Learn from day-to-day control;
    • Chapter - 09: Setting performance priorities;
    • Chapter - 10: Position the improvement process;
    • Chapter - 11: Master the mechanics of improvement

Book Details

  • EAN: 9780749473549
  • Edition: 1
  • Published: 3rd April 2017
  • Paperback
  • Dimensions: 234x156
  • 312 pages

About the Author

Nigel Slack is Emeritus Professor of Operations Management and Strategy at Warwick Business School and the former head of its Operations Management Group. He acts as a consultant in many sectors, including Financial Services, Utilities, Retail, Professional Services, General Services, Aerospace, FMCG, and Engineering Manufacturing.

Nigel Slack

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