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How High Street Retailers Can Build Lasting Engagement

In this video, Martin Newman, co-author of 100 Practical Ways to Improve Customer Experience, explores what the high street will look in 10 years’ time and what even the most established retailers must do to transition their business and avoid disruption.

From combatting the threat of online businesses to building lasting customer engagement in the face of the constantly changing landscape, discover why customer-centric transformation is so important for the future of many retailers.